Assistant Manager - Food & Beverage

About Hyatt House South Melbourne:
At Hyatt, care connects us. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Hyatt House hotels make guests feel genuinely at home with an elevated, spacious and perfectly self-sufficient experience. Hyatt House South Melbourne is part of the mixed-use Oasis Residences, a luxurious and elegant urban sanctuary designed by the renowned Hayball architects. Opening in 2025 with 97 rooms and a mix of den, studio and 1 bedroom suites, Hyatt House South Melbourne will offer living accommodations for longer stays designed to provide guests with all the comforts of home.
Duty Manager - Food & Beverage at Hyatt House South Melbourne
An exciting pre-opening opportunity exists for a Duty Manager - Food & Beverage to join our team at Hyatt House South Melbourne. This role offers the unique chance to be part of launching the Hyatt House brand in Australia, with the hotel scheduled to open at the beginning of 2025. Based on site in South Melbourne, the Duty Manager - Food & Beverage will help build, coach and lead a team of motivated and passionate hospitality professionals. This is a great opportunity in a pre-opening team for someone who is willing to contribute in successfully setting up finance department and enthusiastic about learning/acquiring new skills.
Run and manage shifts in all outlets as required
To focus on guests and team member satisfaction and constantly looking at ways to improve the guest and team member experience via feedback channels
Assist with the onboarding, training and development of team members, and implementation of training programs
To monitor promotional tracking and reporting in a timely matter
Ensure guest complaints are handled and communicated in a timely and satisfactory manner.