Assistant Banquet Manager (Trợ lý Quản Lý Tiệc)

- As the Assistant Banquet Manager, you will be responsible for performing the following tasks to the highest standards:
- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational/ environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Actively seeking verbal feedback from customers and staff at every opportunity.
- Agree on and implement actions to make improvements to customer service with consultation with your Manager.
- Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Restaurant Manager.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting the floor during peak periods each day.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Be available to assist on duty in the hotels during any busy days or special events.
- Maintain a presence in the lobby, setting the example to team members for guest service.
- Be proactive towards guests, assisting them with any reasonable request, and training all team members to see these things before guests ask.
- Knowledgeable of Hilton departmental standards.
- Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
- Assess staff performance against standards.
- Assist in implementing and following through with improvements identified.
- Assist in preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions etc.)
- Assist with communication to the Front Office and Groups & Tours to maximize in house and group business for Food & Beverage, ensuring direct liaison with Group Leaders upon arrival.
- Describe, assign and delegate duties and authority for the operation of the Restaurant at all times.
- Understand the situation in other departments and its implication for your own department.
- Planning ahead and ensuring adequate resources are available.
- Manage departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
- Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Establish good communication with the Kitchen team.
- Understand the goals of the hotel and the department's role in achieving it, communicating goals to the team and getting members of the team to work cooperatively with others.
- Assist with keeping the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
- Be aware of potential highs and lows in the business.
- Identify, communicate and act on potential sales leads.
- Create an environment where "everyone sells".
- Assist with forecasting potential revenues and costs.
- Follow company's control procedures.
- Communicate relevant financial information to the team.
- Assist the Manager in maintaining leave plans for the department.
- Able to set up and execute all meetings, coffee breaks, dining's in meetings space. • Understand the quantity and quality of people needed to operate the department.
- Assist with carrying out selection interviews and making effective recruitment decisions.
- Ensure that new recruits have all relevant information before commencing employment.
- Assist with planning and ensuring that departmental orientation is carried out.
- Ensure that standards training, and assessments are carried out.
- Assist with regular reviews of individual and team performance against objectives, providing feedback.
- Assist with developing and implementing department training plans to meet business needs.
- Assist with developing and implementing department training plans to meet business needs.
- Assist with carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individual training needs.
- Understand relevant OH&S legislations and their implications on the operation of the department.
- Communicate to the team their responsibilities within OH&S.
- Ensure that safe and healthy working practices are implemented at all times.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
* BENEFITS:
- Competitive salary
- Insurance as labor law (apply from starting date)
- Heath Care Insurance (24/7)
- 12 - 14 Annual Leaves
- Working hours: 8 hours/ day, 2 days off per week
- Relocation, home leave ticket, repatriation allowances
- Accommodation, uniform, transportation, meals
- Pre-opening Service Charge
- Others benefits.