Assistant Restaurant Manager (Aqua Bar & Lounge) - Trợ Lý Quản Lý Nhà Hàng

You connect with guests by engaging them through meaningful interaction, resulting in positive and long-lasting guest relations
You coach the team in tailoring service processes, aiming to make each visit to the Aqua Bar & Lounge as memorable and unique as possible
Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness. You are empowered to be generous with guests and you know how and when to curate decadent moments
Lead by example in making personalized menu recommendations to guests for both food and beverage items
You have extensive knowledge about activities in Regent and the rest of Phu Quoc Island, allowing you to give guests recommendations in order to optimize overall guest experience.
You have the knowledge to solve problems on the spot and take immediate service recovery actions if necessary. You always follow up on guest issues as part of the service recovery process and review steps taken afterwards to continuously improve the operation.
You have professional knowledge about suggestive selling and upselling techniques, while also possessing the ability to transfer this knowledge to the rest of the team
You are involved in Aqua Bar & Lounge revenue meetings and a monthly Profit & Loss meeting in order to make sure targets are set and achieved by the team.
You always try to make the service flow as seamless as possible, by using the available resources and systems.