Assistant Manager Tech Infrastructure

Assistant Manager Tech Infrastructure
Area: adidas Tech
Subsidiary/Country: XXX
Location: XXX
GSMS Grade: P1
Number of Personnel Managed: see most recent Org Chart
Cost Center/Budget and/or Revenue Responsibility: No
Purpose & Overall Relevance for the Organization:
Market business expects solid and best in class infrastructure support services, service management and project delivery. The Assistant Manager Tech Infrastructure will contribute to seamless running of IT services (day to day support) as well as project delivery (opening, closing & revamp activities) across a specific adidas market/country.
He/she is also supporting the service quality of all end user services (e.g. Connectivity, Service Desk, Onsite Support a.k.a. Field Services and End Device Management) in order to deliver the right level of cross functional- or team services and actively participating with the Domain Product Owners and Business Partners on any Infrastructure related project and support service.
Key Responsibilities:
Continual Improvement
•
Expect to take part in continual improvement initiatives and collaborate with relevant Domain Service Owners to highlight and contribute towards improvement activities.
Relationship Management
•
Your scope will be within a specific adidas market where you will be expected to support in stakeholder engagement/communications. You will be updating stakeholders to ensure everyone is understanding and updated on agreed level of our service.

Service Level Management
•
Monitors and logs the actual service provided, compared to that required by service level agreements.

Project Management
• You could be in charge of various smaller infrastructure projects, which need to be
executed on time, in full and in budget.
If required: Supplier Management
• You could be expected to engage with local vendors to ensure that contractual agreements
are adhered to as well as monitoring vendor performance.
Service Management
Incident Management
• Oversees external vendor incident management (support) process compliancy (ITIL
standards) according to defined and agreed global process governance set by Product
Domain
• Continuously keep business stakeholders updated on elevated incidents.
Problem Management
• Investigates problems in systems, processes, and services.
• Assists with the implementation of agreed remedies and preventative measures.
Key Relationships:
• Global Infrastructure (Tech Core) Service Owners for service improvements and vendor
performance metrics
• SPOC to local business team members around overall service performance & escalation
mgmt.
• External Service Providers for service review and service quality improvements.
Requisite Education and Experience / Minimum Qualifications:
• Four-year college or university degree with focus on Business Administration or IT or
related areas, or equivalent combination of education and experience
• Proficient spoken and written command of English
• At least 3-year experience in IT
• 1 year of experience in relevant area