Assistant Quality & Sustainability Manager

Company Description
Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam's most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.
As part of the globally recognized Rixos Hotels &
Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment.
At Rixos Phu
Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.
Job Description The Assistant Quality &
Sustainability Manager plays a key supporting role in implementing, maintaining, and continuously improving quality and sustainability systems across the resort. Reporting directly to the Quality &
Sustainability Manager, this position assists in driving compliance with internal standards, Vietnamese regulations, and international certifications, while supporting sustainability initiatives that enhance operational efficiency and environmental responsibility.
This role is ideal for a detail-oriented professional with strong analytical skills, hands-on operational awareness, and a passion for quality excellence and sustainable hospitality practices.
Key Responsibilities
Quality Management Support
Assist in the implementation, maintenance, and monitoring of Quality Management Systems (QMS) and Environmental Management Systems (EMS), including ISO 9001 and ISO 14001
Support internal audits, inspections, and compliance checks; help document findings and follow up on corrective and preventive actions (CAPA)
Assist in analyzing operational data, guest feedback, and performance indicators to identify trends and improvement opportunities
Support continuous improvement initiatives using Lean, Six Sigma, or similar methodologies under the guidance of the Manager
Sustainability &
Environmental Initiatives
Assist in executing sustainability programs related to waste management, energy efficiency, water conservation, and resource optimization
Support monitoring of environmental performance metrics and sustainability KPIs
Help ensure daily operational practices align with sustainability goals and environmental regulations
Participate in supplier and vendor sustainability assessments when required
Training &
Communication
Support the development and delivery of training programs on quality standards, sustainability practices, and compliance requirements
Assist in raising awareness among employees about quality, environmental responsibility, and continuous improvement culture
Prepare draft reports, dashboards, and presentations on quality and sustainability performance for management review
Compliance &
Coordination
Support coordination with external auditors, consultants, and regulatory bodies as directed by the Manager
Assist in maintaining proper documentation, records, and certification requirements
Help identify potential quality or environmental risks and escalate issues proactively
Qualifications
Required Qualifications
Minimum 2-4 years of experience in quality management, sustainability, or a related field (hospitality, operations, or manufacturing preferred)
Basic to intermediate knowledge of ISO 9001, ISO 14001, or similar management systems
Familiarity with continuous improvement tools and methodologies (Lean, Six Sigma, PDCA, etc.)
Ability to analyze data, prepare reports, and track KPIs
Understanding of environmental regulations and sustainability best practices
Experience supporting audits and corrective action processes
Strong organizational skills, attention to detail, and ability to manage multiple tasks
Good communication skills in English (written and verbal)
Vietnamese is an advantage
Proficiency in Microsoft Office (Excel, PowerPoint, Word);
experience with ERP or quality systems is a plus
Preferred Qualifications
Exposure to sustainability reporting or environmental performance tracking
ISO internal auditor or foundation-level certifications
Experience in luxury hospitality or international hotel brands
Knowledge of Vietnamese environmental compliance frameworks
Ability to work effectively in a multicultural and fast-paced environment
Additional Information
What We're Looking For
A proactive leader with strong integrity and professionalism
Someone who thrives in a fast-paced hospitality environment
A team player who values collaboration and guest satisfaction
A professional committed to continuous improvement and service excellence
Benefits
Competitive salary and performance-based incentives
Accommodation and meals provided
Opportunities for professional growth within the Rixos and Accor network
Access to world-class resort amenities
Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.