Associate Consumer Engagement & Analytics Manager

Abbott Laboratories. GmbH

Thỏa thuận

09/09/2026

Toàn thời gian

Ứng tuyển

Ngành nghề:

Tư vấn/ Chăm sóc khách hàng

JOB DESCRIPTION

ROLE DESCRIPTION

Lead the development and implementation of consumer engagement strategies that maximize customer lifetime value. Design effective customer journey management and data-driven cross-sell/upsell campaigns to deepen customer penetration and sales growth.

Creation of data governance standards to ensure all relevant information related to consumer engagement is standardized across platforms and ready to generate insights and continuous assessment of results.

Understand end-to-end data processes across systems to deliver business performance reporting, campaign tracking, and consumer engagement/behavior analysis.

Identify business opportunities via consumer engagement by analyzing data on new and repeated users' status, sales contribution, retention metrics and propose actionable insights.

Design mechanism of loyalty program and create roadmap of all lifecycle consumer journey from onboarding and replenishment and retention.

Oversee the end-to-end implementation and delivery of consumer engagement campaigns, ensure seamless and personalized execution of new initiatives.

Collaborate with brands and work independently to perform in-depth customer analysis, design customer journey, develop advanced lifecycle programs with business impact.

Analyze and understand customer preferences, working closely digital and brands to design attractive rewards and experience for customers.

Work with cross functional team to pilot and implement personalized end-to-end campaigns and communications to create touchpoints and optimize campaign response

Lead a team of external customer service representatives to deliver outstanding customer experiences and service across different channels (Hotline, Social, Whatsapp)

Collaborate with cross-functional team to integrate analytics into business processes and decision making with trackable [protected info] omni-channel activities
Champion industry trends in consumer engagement/loyalty and analytics innovation.

KEY RESPONSIBILITIES & ACTIVITIES

Responsible for shaping, leading and implementation of overall consumer engagement strategy in collaboration with cross functional teams to drive sales growth and customer retention.
Able to translate business problems into analytics-led solutions with appropriate methodology, manage initiatives effectively and evaluate the results rigorously.
Utilize data-driven approaches to drive database segmentation effectively, improving personalized communications and marketing campaigns.
Map consumer journey to identify and analyze touch points with the organization to maximize commercial opportunities
Collaborate with cross functional to create roadmaps for loyalty and retention programs to drive an exceptional customer experience
Strong analytical skills with the ability to interpret data and generate actionable insights to drive business growth through data analytics.
Champion industry trends in consumer engagement/loyalty and analytics innovation.
Coach team to deliver high-quality consumer engagement related initiatives and analysis.

Requirements:

Degree holder in Business, Marketing, or any related discipline.

Minimum 3 years of experience in marketing or brand management; solid hands-on digital marketing or CRM or Consumer Engagement experience is strongly preferred.
Familiar with media KPIs, engagement performance metrics, and campaign measurement tools.
Passion for the nutrition, health, babies/ kids-related or pharmaceutical industry; science background or nutrition knowledge is an advantage.
Tough, persistent, and able to manage multiple tasks under pressure with resilience and ownership.
A proactive, analytical team player with strong business acumen and entrepreneurial mindset.
Strong communication, presentation and project management skills.
Fluent in written and spoken English and Chinese; Mandarin an advantage.

Thông tin chung

Thu nhập: Thỏa thuận

Ứng tuyển

Báo cáo tin tuyển dụng

Việc làm tương tự

NHÂN VIÊN CS Re-Sale

CÔNG TY TNHH Ô TÔ ĐIỆN MIỀN NAM

8000000-20000000 VND

Hồ Chí Minh

20/08/2026

Nhân Viên Chăm Sóc Khách Hàng Viettel - Thu Nhập Upto 10 Triệu, Không Yêu Cầu Kinh Nghiệm

Công Ty Cổ Phần Truyền Thông Kim Cương

7 triệu - 10 triệu

Thái Nguyên

20/08/2026

Nhân Viên Hỗ Trợ Lớp Học Intern/Full-Time

CÔNG TY CỔ PHẦN GIẢI PHÁP CÔNG NGHỆ PORO

3 - 10 triệu VND

Hồ Chí Minh

14/08/2026

Nhân viên Nhắc phí Làm online

CÔNG TY CỔ PHẦN TƯ VẤN THIẾT KẾ VÀ XÂY DỰNG MỘC CONSTRUCTION

10000000-20000000 VND

Hồ Chí Minh

03/09/2026

Nhân Viên Chăm Sóc Khách Hàng Viettel Post Tại Hoài Đức -

Công Ty Cổ Phần Truyền Thông Kim Cương

7 triệu - 12 triệu

Hà Nội

06/09/2026

Nhân Viên Chăm Sóc Khách Hàng Ứng Dụng Giao Hàng (Quận 10)

CÔNG TY TNHH VIỆT MỸ - SSU

7 Tr - 8,3 Tr VND

Hồ Chí Minh

02/09/2026

Nhân viên Chứng từ Xuất nhập khẩu

CÔNG TY TNHH LOGISTICS TH VIỆT NAM

7-10 triệu VND

Hà Nội

26/08/2026

Chuyên viên chăm sóc khách hàng tổng đài Viettel Cẩm Lệ Đà Nẵng

Công Ty Cổ Phần Truyền Thông Kim Cương

6 Tr - 8 Tr VND

Đà Nẵng

31/08/2026

Nhân viên điều phối/ vận đơn/ CSKH

CÔNG TY TNHH NỘI THẤT NHẬT MINH ANH

10-16 triệu VND

Hà Nội

12/08/2026

Nhân viên mua hàng

Nhà máy Giấy Xương Giang

Thỏa thuận

Bắc Giang, Bắc Ninh

24/08/2026

Vị trí Associate Consumer Engagement & Analytics Manager do công ty Abbott Laboratories. GmbH tuyển dụng tại , Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Associate Consumer Engagement & Analytics Manager hoặc công ty Abbott Laboratories. GmbH ở các link phía trên

Giới thiệu công ty