The Associate, Practice Support Services, provides comprehensive administrative and operational support to engagement teams to ensure the smooth delivery of professional services.
Key responsibilities include, but are not limited to, the following:
Client Acceptance and Compliance Support
Assist with planning and preparing risk management procedures for new and existing clients, including ICR, AML, CES and JBR documentation.
Conduct client background research and compile relevant information for Managers and engagement teams.
Perform all secretarial and administrative tasks relating to engagement documentation, including typing, formatting, proofreading, printing, scanning and binding of:
- Proposals and other deliverables
Engagement letters
Management letters
Handover and liquidation minutes
Other documents as required
Proposal and Bidding Support
Provide administrative assistance with Assurance proposals and bidding processes in line with assigned portfolios.
Billing and Debt Collection Support
Process billing requests in a timely and accurate manner.
Follow up on debt collection with relevant internal stakeholders and maintain accurate records.
Meeting and Coordination Support
Provide administrative support to audit and internal audit teams in organising meetings, including:
Scheduling meetings and sending calendar invitations
Preparing agendas and meeting materials
Arranging refreshments
Travel and Logistics Support
Support Partners, Directors, engagement teams and subject-matter experts (SMEs) with booking flights and accommodation for business trips, in compliance with firm policies.
Coordinate logistics and provide on-site support for
business development events, outings and Line of Service events.
REQUIREMENTS
Minimum of 2-3 years' experience in an administrative, office support or related role.
Strong communication and interpersonal skills.
Good command of spoken and written English.
Proficient computer skills, particularly in Microsoft Office applications. Knowledge of AI tools and Power BI would be an advantage.
Demonstrated professionalism and discretion when handling client and firm information.
Well-organised, detail-oriented and proactive, with the ability to work diligently under pressure.
Flexible and adaptable when working with different environments, processes and priorities.
Ability to interact effectively with a range of stakeholders and work collaboratively as part of a team.
Commitment to applying firm-standard templates, branding and documentation guidelines.
Strict adherence to firm policies, procedures and office protocols.