Department Operations
LevelExperienced (Individual Contributor)
LocationHo Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description
1. Strategic Sourcing & Market Intelligence
Supplier Identification: Conduct proactive market research to identify potential domestic and international suppliers for indirect procurement; evaluate market trends and analyze pricing benchmarks.
Sourcing Execution: Prepare, issue, and manage Requests for Proposals (RFPs) and Requests for Quotations (RFQs), analyze responses and lead the selection process.
Market Analysis: Maintain up-to-date knowledge of emerging engineering technologies, equipment manufacturers, and sustainable packaging innovations to drive competitive advantage.
2. Contract Management & Negotiation
Negotiation: Lead commercial negotiations with equipment vendors and packaging suppliers to secure favorable terms, competitive pricing, and strict Service-Level Agreements (SLAs).
Compliance: Ensure all sourcing activities, machinery contracts, and procurement actions adhere to technical specifications, legal requirements, company policies, and ethical standards.
Risk Mitigation: Contribute to risk assessment processes to identify and proactively mitigate supply chain vulnerabilities, especially regarding long lead-time machinery spare parts.
3. Supplier Relationship Management (SRM)
Performance Monitoring: Track, monitor, and report on supplier performance against agreed-upon KPIs (Delivery OTIF, Quality Acceptance Rate), identifying and implementing areas for improvement.
Relationship Stewardship: Act as the primary point of contact for key equipment and packaging manufacturers; foster effective communication and resolve operational issues or quality non-conformance.
4. Operational & Cross-Functional Support
Data-Driven Decision Making: Analyze procurement data to support strategy development, cost-management initiatives, and quality improvements.
Operational Excellence: Oversee delivery coordination to ensure timely receipt of production spare parts, warehouse machinery, and packaging supplies to avoid factory downtime.
Internal Collaboration: Partner closely with Production, Maintenance, Warehousing, Logistics, and Finance departments to align procurement activities with factory production schedules and business goals.
5. Others
Project management: Take ownership of procurement-related projects, from inception to execution. Define objectives, manage timelines, allocate resources, and report on project milestones to ensure successful delivery.
Requirements:
BA of Supply Chain Management, Economics / Business, Foreign Trade
At least 02 years of experience in the procurement
A quick learner with good research, analytical, and problem-solving skills
Good communication skill
Excellent organisational and negotiation skills
Highly motivated with a desire to learn
Attention to detail, the ability to multitask
Good at problem solving and stakeholder management.
Be opened, flexible and enjoyed fast-paced environment
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