Asst. Spa Manager

• Manage the spa diary ensuring you always have the right staffing numbers
• Assist in developing the team members and improve their performance through coaching and feedback per assigned task.
• Assist in the selection and recruitment process and train colleagues to make sure they deliver with compliance and to the standards we expect
• Ensure the spa facility is ready to receive guests every single time.
• Ensure a spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time, and departure.
• You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on the spa experience.
• You consistently exhibit brand ambassador qualities and practices including physical presentation and actions
• Help achieve the department's annual budget and set departmental goals
• Monitor budget and control expenses with a focus on spa product usage, retail inventory and labour cost.
• Monitor daily revenue status and drive tactical actions to ensure achievement of goals