Automation Sales Engineer

Responsible for customers' development with an assigned customer portfolio, from customer acquisition to protect with the target to achieve a set sales target turnover, increase share of wallet and customers' satisfaction. Working predominantly virtually with available digital tools, to establish customer relations, build trust, improve understanding of the customer buying center and orchestrating a team of supporting parties to meet customer needs, considering the cost-efficient and effectiveness ratio.
RESPONSIBILITY
Impact on Business
Promote & sell company's range of products & services to industry segment market / Sales Area
Implement Business Strategies in promoting the Pneumatic products/ process products/ Electrical automation products cascaded by Sales Manager
Execute given marketing & sales direction to achieve sales objectives
Develop and delivers sales planning activities together with the Industry Segment Manager for further implementation
Periodic reporting on market trends, sales projections, competitor activities and major sales activities highlighting on possible solutions of any shortcomings
Drive improvement in the provision of products/ services to customers
Conduct regular workshops, technical presentations and demonstrate , provide technical consultant to customers
Negotiate tender and contract terms and conditions to meet both client and company needs
Establish good relationship with existing customer and sources for new customers to expand market base
Prepare quotation to customer or through the assistance of Customer Service staff and does follows up accordingly to conclude sales
Arrange automation dialogue sessions with customers for presentation purposes
Attend to product complaints and suggestions from customers
Generate/ Identify leads for project business
Discuss sales activities and improvises on sales functions
Follows up on problematic overdue sales account as and when required
Use of CRM tool for customer relationship management
Assists in urgent goods delivery as and when required
To perform any ad hoc tasks been assigned from time to time
Innovation and Change
Development of competitive advantage with focus on process efficiency and customer benefits.
Identify and verify future trends of customers and secure the transfer of information to the company.
Support the market development through identification of additional business opportunities.
Communication with internal and/or external Customers, Suppliers as well as Third Parties
Act with customers and identifies key decision makers and influencers on customer side
Represent the brand at the point of customer contact
Maintains personal and written contacts with customers and prospects
Negotiates contracts for relevant customers
Internal communication (Sales Team, Technical Service, Service Hub) for general coordination of interdepartmental issues and about customer needs