AV Manager

Company Description
Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam's most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.
As part of the globally recognized Rixos Hotels &
Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment.
At Rixos Phu
Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.
Job Description
Job Purpose The AV Manager is responsible for leading all audio-visual operations within the hotel, ensuring the seamless setup, operation, and maintenance of AV systems for events, shows, conferences, and daily operations. The role partners closely with Entertainment, Events, and operational teams to deliver high-quality, reliable, and innovative AV experiences in line with brand standards.
Key Responsibilities
AV Operations &
Technical Delivery
Oversee the setup, configuration, operation, and maintenance of all AV equipment, including sound systems, microphones, projectors, LED screens, lighting systems, video conferencing tools, and control desks
Ensure all AV equipment is fully functional, properly stored, and maintained; coordinate repairs and replacements when required
Plan and manage AV setups for events, meetings, shows, and entertainment programs
Provide on-site technical support during events and troubleshoot issues in real time
Manage sound checks, stage setups, lighting programming, DMX addressing, wireless frequencies, and artist technical riders
Team Leadership &
Scheduling
Lead, train, and supervise the AV Supervisor and Technicians
Schedule staff and assign tasks to ensure full coverage of operational and event requirements
Conduct performance reviews, coaching, and skills development
Inventory, Budget &
Vendor Management
Manage AV inventory, usage records, and maintenance schedules
Prepare and control the AV department budget, including CAPEX and maintenance costs
Source, evaluate, and manage vendors and service providers; negotiate contracts to ensure quality and cost efficiency
Innovation &
Continuous Improvement
Stay current with emerging AV technologies and industry best practices
Recommend and implement technical upgrades and workflow improvements to enhance efficiency and guest experience
Health, Safety &
Compliance
Ensure compliance with hotel policies, Operational Standards Manual, and ISO Integrated Management Systems (Quality, LQA, Environment, Health, Safety &
Risk Management)
Implement and monitor safety protocols for handling and operating AV equipment
Collaboration &
Guest Experience
Work closely with Entertainment, Events, and Operations teams to align AV delivery with program objectives
Maintain strong awareness of hotel facilities, evening programs, and show schedules
Qualifications
Qualifications &
Experience
Bachelor's degree in Audio-Visual Technology, Information Technology, Event Management, or a related field (preferred)
Minimum 3-5 years of experience in AV management or a similar role
Strong working proficiency in English
Key Skills &
Competencies
Advanced AV technical expertise (sound, lighting, video, staging)
Leadership and team management
Strong troubleshooting and problem-solving skills
Budgeting and vendor management
Attention to detail and operational excellence
Strong communication and collaboration
Core Values &
Expectations
Act with integrity, professionalism, and transparency
Demonstrate reliability, teamwork, and accountability
Commit to service excellence, innovation, and continuous improvement
Uphold all company policies, procedures, and brand standards
Additional Information
What We're Looking For
A proactive leader with strong integrity and professionalism
Someone who thrives in a fast-paced hospitality environment
A team player who values collaboration and guest satisfaction
A professional committed to continuous improvement and service excellence
Benefits
Competitive salary and performance-based incentives
Accommodation and meals provided
Opportunities for professional growth within the Rixos and Accor network
Access to world-class resort amenities
Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.