Banquet Captain (Tổ Trưởng Tổ Phục Vụ Tiệc)

Assist in supervising the banquet team during daily set-up and service operations
Coordinate with relevant departments (Banqueting, Rooms, AV, IT systems, decoration, and external vendors) to ensure all event setups follow the Banquet Event Order (BEO)
Check and prepare all pre-function requirements to ensure readiness prior to event start
Work closely with the Kitchen team to understand event menus and support smooth service execution
Support maintaining service standards throughout banquet operations
Handle guest requests and feedback promptly and courteously, escalating issues to the Banquet Supervisor/Manager when necessary
Assist in monitoring banquet operating equipment to ensure sufficient par levels for operations
Support requisition and replacement of banquet items when required
Attend meetings and training sessions as assigned by management
Ensure service and storage areas are kept clean, safe, and properly secured
Follow established quality standards and operational procedures
Monitor service flow and report any issues or suggest improvements when needed
Ensure accuracy when completing guest checks before submission
Maintain cleanliness and organization of banquet areas on a daily basis