Banquet Manager

This position is responsible for the organization, planning and directing of overall daily banquet event operation with responsibility for its profitability and revenue generation. Maintain highest standards and quality of services in banquet operation to meet and exceed budgeted revenue targets and guests' expectation/ VOG target.
Banquet Operation
Take charge of banquet event operation
Conduct departmental daily briefings to ensure that all related necessary information is well received by team members.
Attend pre-function meeting with Event Organizers, communicate information and changes to colleagues and relevant departments.
Ensure setup is in accordance with guests' requirement based on Banquet Event Order or Change Log
Communicate regularly to all team members regarding guest feedback, satisfaction and dissatisfaction received
Ensure that team members with direct guest contact possess good product knowledge
Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
Check and ensure that all operating supplies are well stocked and sufficient to run operation
Plan the manning allocation/work assignment per Banquet event
Implement appropriate and effective measures to keep costs and expenses within budget
Supervise the maintenance of service standards during banquet service operations
Engage and obtain guests' feedback during operations to ensure satisfaction
Handle guests' complaints and comments tactfully and efficiently
Team Management
Interview, select and recruit Banquet employees
Ensure that new hire induction and required trainings are completed within three months of employment
Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department's Standards
Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required
Maintain department communication logbook and update notice board.
Other Responsibilities
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
Be well versed in hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times