[BANYAN] FO_Duty Manager

At Garrya Mù Cang Chải, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.
As a member of our team, you are not simply performing a job - you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind-the-scenes operations to guest-facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.
We are looking for individuals who share our passion for excellence, creativity, and heartfelt service - those who take pride in crafting experiences that leave a lasting impression.
Key Responsibilities:
Supervise and guide Front Office staff to ensure smooth daily operations and excellent guest service.
Support team members in achieving goals and maintaining service standards.
Assist with duty rosters, vacation planning, and manpower scheduling.
Help prepare and monitor the annual Front Office budget and control expenses.
Conduct regular checks of front and back areas for cleanliness, maintenance, and compliance with standards.
Maintain accurate administration and submit reports on time.
Participate in staff selection, training, and performance evaluation.
Coach and develop team members; enforce discipline when necessary.
Act as liaison between Front Office Manager and supervisory staff.
Ensure proper inventory control and issuance of keys and equipment.
Handle guest complaints professionally and ensure prompt resolution.
Monitor credit limits for in-house guests and take corrective action when needed.