[BANYAN] FO_FO Manager

At Garrya Mù Cang Chải, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.
As a member of our team, you are not simply performing a job - you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind-the-scenes operations to guest-facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.
We are looking for individuals who share our passion for excellence, creativity, and heartfelt service - those who take pride in crafting experiences that leave a lasting impression.
Key Responsibilities:
Oversee daily Front Office operations to ensure smooth service and guest satisfaction.
Coordinate with housekeeping for room readiness and cleanliness.
Manage room inventory to maximize revenue and prevent overbooking.
Maintain guest history and ensure preferences are met.
Supervise guest services, in-room amenities, and VIP recognition programs.
Implement room rate changes and handle reservations efficiently.
Conduct inspections of villas and public areas; liaise with engineering for maintenance.
Ensure accurate billing, minimize rebates, and manage annual Front Office budget.
Coordinate guest transfers and liaise with Sales/Reservation Offices for business opportunities.
Train and evaluate staff; maintain compliance with management systems.
Prepare reports and handle administrative tasks promptly.