[BANYAN] FO_Villa Host

At Garrya Mù Cang Chải, part of Banyan Group, we believe that every role contributes to creating meaningful experiences rooted in purpose, wellbeing, and authentic connection. More than just a workplace, we are a sanctuary where thoughtful design, mindful living, and genuine care come together.
As a member of our team, you are not simply performing a job - you are shaping journeys, elevating traditions, and bringing our brand philosophy to life in every interaction. From behind-the-scenes operations to guest-facing moments, every detail you contribute helps create a sense of calm, balance, and belonging for those we serve.
We are looking for individuals who share our passion for excellence, creativity, and heartfelt service - those who take pride in crafting experiences that leave a lasting impression.
Key Responsibilities:
Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.
Greet guests upon arrival at the hotel and conduct check-in and registration procedures.
Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.
Implement and maintain guest guest recognition program.
Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.
Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.
Upsell all hotel rooms, spa, gallery and F&B outlets.
Entertain guests when appropriate.
Assist the cashiers with guest billing procedures.
Ensure that guest check out arrangements are in order, and to bid guests farewell.
Carry out administrative requirements as directed.
Support the Corporate Social Responsibility program of the through the implementation of policies and programs that contribute to environment-friendly practices in the hotels and resorts.
Contributes to due diligence efforts and risk management activities for existing and future projects.