Bellman

Proudly represents our hotel and country to guests from over the world, treat our guests and colleagues with respect and work hard together to deliver the highest quality of service to all
1. Be knowledgeable of procedures for security and emergency incidents and is familiar with location of fire alarms and fire extinguishers.
2. Maintain personal presentation to hotel and Marriott standards.
3. Greet all arrival and departure guests while assisting in traffic control at the main entrance. Subsequently, to handle with in and out luggage with the rapid and accurate professional services under the standard of performance
4. Deliver newspapers, mails, messages, parcels and faxes properly and professionally handling with telephone line and paging system
5. Be acquainted with all hotel facilities, including the guest room facilities and know all events in the hotel.
6. Ensure and responsible for the cleanliness and tidiness of working area, luggage room, luggage trolleys, luggage passage way and to report to bell captain if any repair needed as well as the uniform appearance must always neat and clean
7. Take responsibility for all registered luggage that is the mandatory from the hotel guideline on luggage control and security
8. Coordinate with GSA and GRO in order to provide professional service i.e. check with front cashier if guests have already settled their account
9. Inform Chief Concierge or Duty Managers any unusual situation and cases
10. Replacing welcome agents at the main entrance and open the door for the guests when necessary
11. Ensure that all luggage deliveries and collections are accurately recorded in the luggage control sheet.
12. Ability to work on different shift as a teamwork (morning/afternoon/overnight) on day to day operation
13. Attend languages, personality improvement and standard of performance training