[Bình Dương, Đồng Nai, Bình Phước] - Chuyên Viên Khách Hàng Cá NhânNgân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Nhân sự, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Ngân hàng/ Tài Chính
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 30/03/2024
Hạn nộp: 28/05/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Job Purpose
- The job holder responsible for ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers.
- The job holder ensures compliance and minimizes risks when processing transactions, providing products and services to customers.
- The job holder ensures compliance and minimizes risks when processing transactions, providing products and services to customers.
Key Accountabilities (1)
1. CUSTOMERS: CONSULTANCY AND PROVIDE PERSONAL FINANCIAL PRODUCTS AND SERVICES THAT MATCHES CUSTOMERS' NEEDS.
- Receive and learn information from customers to advise and provide products and services that are suitable for customers' needs or introduce them to specified locations to bring the best experience to customers. Customer.
- Exploit, consulting and providing personal financial products and services suitable to customer needs according to the list of customers assigned in each period.
- Develop customers according to the bank's oriented sales channels from time to time.
2. PRODUCTS và SERVICES: ASSURANCE AND ENHANCE SERVICE QUALITY, HELP BRING THE BEST CUSTOMER EXPERIENCE
- Perform transactions/consultations at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.
- Update information on products, processes/regulations, Marketing programs, new sales campaigns and instructions of Techcombank from time to time in order to provide the best services of the Bank to customers.
- Receive and handle customer requests and complaints in accordance with Techcombank's regulations.
- Make recommendations to relevant departments to contribute to improving product, process and policy issues from time to time.
- Receive and learn information from customers to advise and provide products and services that are suitable for customers' needs or introduce them to specified locations to bring the best experience to customers. Customer.
- Exploit, consulting and providing personal financial products and services suitable to customer needs according to the list of customers assigned in each period.
- Develop customers according to the bank's oriented sales channels from time to time.
2. PRODUCTS và SERVICES: ASSURANCE AND ENHANCE SERVICE QUALITY, HELP BRING THE BEST CUSTOMER EXPERIENCE
- Perform transactions/consultations at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.
- Update information on products, processes/regulations, Marketing programs, new sales campaigns and instructions of Techcombank from time to time in order to provide the best services of the Bank to customers.
- Receive and handle customer requests and complaints in accordance with Techcombank's regulations.
- Make recommendations to relevant departments to contribute to improving product, process and policy issues from time to time.
Key Accountabilities (2)
3. SYSTEM: OPERATION COMPLIANCE và RISK MANAGEMENT
- Perform work in accordance with the Bank's policies, procedures, regulations and instructions.
- Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law.
- Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank
- Ensure compliance with Techcombank's policies and procedures.
- Comply with the post-borrowing inspection process (controlling the customer's capital use purpose, collateral, financial situation...). Periodically according to the provisions of credit products/post-borrowing control regulations, assess the customer, control the purpose of the customer's capital, immediately notify the relevant departments when the customer have problems with financial situation, ability to repay debt, purpose of using capital, etc..
- Identify, report and participate in the handling of operational risks.
- Comply with regulations on information security and information security.
- Perform work in accordance with the Bank's policies, procedures, regulations and instructions.
- Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law.
- Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank
- Ensure compliance with Techcombank's policies and procedures.
- Comply with the post-borrowing inspection process (controlling the customer's capital use purpose, collateral, financial situation...). Periodically according to the provisions of credit products/post-borrowing control regulations, assess the customer, control the purpose of the customer's capital, immediately notify the relevant departments when the customer have problems with financial situation, ability to repay debt, purpose of using capital, etc..
- Identify, report and participate in the handling of operational risks.
- Comply with regulations on information security and information security.
Key Accountabilities (3)
4. HUMAN RESOURCES: HUMAN DEVELOPMENT và CONSTRUCTION CULTURE
Self growth
- Fully participate in training programs of TCB
- Always have the spirit of self-learning in work and life
- Actively develop a personal development plan.
- Always have an open attitude to share information with others và be willing to accept change.
- Ownership, responsibility in work, leading to outstanding results.
Building organizational culture at the unit
- Building a culture of cohesion, encouraging colleagues to achieve success.
- Fully aware of Techcombank's organizational culture and perform tasks in the spirit of TCB's core values and behavioral standards, embodying Techcomer's DNA.
5. EFFECTIVE MANAGEMENT: PLAN MANAGEMENT và BUSINESS RESULTS
- Develop and implement individual business plans to achieve assigned business targets.
(*) Perform other tasks as assigned by superiors from time to time.
Self growth
- Fully participate in training programs of TCB
- Always have the spirit of self-learning in work and life
- Actively develop a personal development plan.
- Always have an open attitude to share information with others và be willing to accept change.
- Ownership, responsibility in work, leading to outstanding results.
Building organizational culture at the unit
- Building a culture of cohesion, encouraging colleagues to achieve success.
- Fully aware of Techcombank's organizational culture and perform tasks in the spirit of TCB's core values and behavioral standards, embodying Techcomer's DNA.
5. EFFECTIVE MANAGEMENT: PLAN MANAGEMENT và BUSINESS RESULTS
- Develop and implement individual business plans to achieve assigned business targets.
(*) Perform other tasks as assigned by superiors from time to time.
Success Profile - Qualification and Experiences
Domain Expertise
- At least 03 years of experience in the banking sector.
- Proficient in using office software: word, excel, powerpoint.
Qualifications
- Graduated from a regular university, preferably in economics - finance - banking.
- English ability: Not Apply
- At least 03 years of experience in the banking sector.
- Proficient in using office software: word, excel, powerpoint.
Qualifications
- Graduated from a regular university, preferably in economics - finance - banking.
- English ability: Not Apply
Giới thiệu công ty
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) việc làm
Techcombank Tower, 191 Bà Triệu, Phường Lê Đại Hành, Quận Hai Bà Trưng, Hà Nội
Quy mô: Từ 1000 - 5000 nhân viên
Việc làm tương tự
Chuyên Viên Quan Hệ Khách Hàng Cá Nhân - Hồ Chí Minh, Vũng Tàu, Bình Dương, Long Xuyên, Bình Phước - Thu Nhập Từ 15 Triệu
NGÂN HÀNG THƯƠNG MẠI CỔ PHẦN HÀNG HẢI VIỆT NAM - CHI NHÁNH BÌNH DƯƠNG
Thoả thuận
Hồ Chí Minh, An Giang, Bà Rịa - Vũng Tàu, Bình Dương, Bình Phước, Tây Ninh, Khác
11/11/2024
Chuyên Viên Quan Hệ Khách Hàng Cá Nhân - Toàn Quốc (Phúc Lợi Hấp Dẫn)
Ngân hàng TMCP Việt Á - VietABank
Thỏa thuận
Hà Nội, Hồ Chí Minh, Cần Thơ, Hải Phòng, An Giang, Bạc Liêu, Bình Dương, Đồng Nai, Quảng Nam, Quảng Ngãi, Quảng Ninh
30/11/2024
HDBank tuyển dụng Chuyên viên Quan hệ khách hàng cá nhân bậc 2 (CBO-2)
Ngân hàng TMCP Phát triển TP.HCM - HD Bank
Negotiate
Hồ Chí Minh
31/12/2024
Chuyên viên Quan hệ Khách hàng Cá nhân (Fresher) - Khu vực HCM
HDBank miền Bắc
Thỏa thuận
Hồ Chí Minh
20/11/2024
Toàn Quốc - Tuyển Dụng Chuyên Viên Quan Hệ Khách Hàng Cá Nhân
NGÂN HÀNG THƯƠNG MẠI CỔ PHẦN SÀI GÒN - HÀ NỘI
14 - 30 triệu
Hà Nội, Hồ Chí Minh, Bà Rịa - Vũng Tàu, Bình Dương, Tiền Giang
11/11/2024
Chuyên viên Quan hệ Khách hàng Cá nhân tại Hà Nội
Ngân hàng TMCP Việt Á - VietABank
thỏa thuận
Hà Nội, Hồ Chí Minh, Cần Thơ, Hải Phòng, An Giang, Bạc Liêu, Bình Định, Bình Dương, Đồng Nai, Quảng Bình, Quảng Nam, Quảng Ngãi, Quảng Ninh, Khác
19/11/2024
Chuyên viên Quan hệ khách hàng cá nhân bậc 2 (CBO-2)
Ngân hàng TMCP Phát triển TP.HCM - HD Bank
Negotiate
Hồ Chí Minh
20/12/2024
DNB - Chuyên Viên Quan Hệ Khách Hàng Cá Nhân
ACB - Ngân Hàng TMCP Á Châu
Thương lượng
Hồ Chí Minh
29/11/2024
HCM - Giám Đốc/Chuyên Viên Quan Hệ Khách Hàng Cá Nhân
ACB - Ngân Hàng TMCP Á Châu
Cạnh tranh
Hồ Chí Minh
30/11/2024
Vị trí [Bình Dương, Đồng Nai, Bình Phước] - Chuyên Viên Khách Hàng Cá Nhân do công ty Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về [Bình Dương, Đồng Nai, Bình Phước] - Chuyên Viên Khách Hàng Cá Nhân hoặc công ty Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) ở các link phía trên
Giới thiệu công ty
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank) việc làm
Techcombank Tower, 191 Bà Triệu, Phường Lê Đại Hành, Quận Hai Bà Trưng, Hà Nội
Quy mô: Từ 1000 - 5000 nhân viên