Brand Experience Supervisor

The Brand Experience Supervisor is responsible for translating Brand Experience strategy into communication frameworks, experience concepts, and engagement initiatives. The role ensures all customer-facing experiences consistently reinforce Apollo's brand promise and intended emotional outcomes.
Key Responsibilities
Customer Understanding & Insights
Understand parent and student behaviours, expectations, motivations, and engagement patterns across touchpoints.
Consolidate customer insights and recommend Brand Experience initiatives.
Experience & Engagement Design
Design experience concepts, engagement formats, and activation frameworks for Parent/Student initiatives, Community programs, Recognition and Celebration initiatives
Design centre experience concepts, including seasonal experiences, campaign-based experiences, merchandise concepts, and experience assets.
Communication Governance
Develop communication frameworks, narrative directions, and monitor implementation to ensure consistency with Brand Experience objectives.
Alignment & Execution Readiness
Align initiatives at a high level across Brand, Learning Experience, Customer Experience, and Operations teams.
Provide execution requirements, experience standards, and quality expectations.
Monitor implementation quality and recommend enhancements.