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Elicit, analyze and document complex business requirements, translating the
Product Owner strategic vision into detailed, actionable user stories and acceptance criteria that empower the technical team to build the right solution. Query, analyze and visualize platform data, turning raw numbers into dashboards and insights that allow the Product Owner to track KPIs, understand user behavior and make data-driven prioritization decisions.
• Partner with the Product Owners to prioritize customer segments, identify value pools and quantify business opportunities across journeys
• Analyze customer, transaction, engagement, operational and risk data to diagnose pain points, identify root causes and support product and journey prioritization
• Lead current-state assessment and future-state journey design, translating business objectives into process flows, capability requirements, user stories and acceptance criteria
• Define KPI trees and measurement frameworks for squad outcomes, including metric definitions, baselines, targets and reporting mechanisms
• Collaborate with Risk, Compliance, Operations, Technology and Data teams to validate business rules, controls, dependencies and operational impacts
• Support backlog refinement, sprint planning, UAT, release readiness and post-launch performance tracking
• Develop reports and management insights that help Product Owners make data-driven prioritization decisions
• Measure initiative impact against business cases and recommend optimization opportunities based on data and customer insights