HOTEL DESCRIPTION
Marriott Executive Apartments Hanoi West Lake is a 240‐key hotel comprising studio guestrooms and 1‐, 2‐, and 3‐bedroom apartments, each equipped with residential‐style amenities including a kitchen with stove, oven, refrigerator, microwave, dishwasher, as well as washer and dryer. The hotel will form part of a mixed‐use development incorporating commercial and retail spaces and is scheduled to open in Q2 2027.
Facilities include a residents' lounge, pool bar, swimming pool, fitness center, kids' playground, BBQ area, and an arcade with pool table. The hotel also offers one meeting room of approximately 50 sqm, with an outdoor function space that potentially can be integrated with the pool deck and pool bar.
Located along Vo Chi Cong Road, the hotel is just a 15-minute drive from West Lake, one of Hanoi's most vibrant lifestyle destinations, known for its diverse collection of restaurants, cafés, bars, boutiques, and picturesque lakeside experiences.
JOB SUMMARY
Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
OR
2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
CORE WORK ACTIVITIES
Managing Property Operations and Engineering Budgets
Supervises Engineering in the absence of the Director of Engineering.
Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
Maintains and operates equipment at optimum effectiveness, efficiency and safety.
Establishes and manages an effective rooms maintenance program.
Ensures compliance with all Engineering departmental policies, standards and procedures.
Manages department's controllable expenses to achieve or exceed budgeted goals.
Select and order or purchase new equipment, supplies, and furnishings.
Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Supervises the day to day operations of Engineering.
Maintaining Property Standards
Maintains accurate logs and records as required.
Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
Providing Exceptional Customer Service
Handles guest problems and complaints effectively.
Empowers employees to provide excellent customer service.
Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
Managing Profitability
Helps establish priorities for total property maintenance needs.
Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
Managing and Conducting Human Resources Activities
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees.
Ensures employees are treated fairly and equitably.
Strives to improve service performance.
Provides feedback to employees based on observation of service behaviors.
Supervises employee's ability to execute departmental and property emergency procedures.
Reviews employee satisfaction results to identify and address employee problems or concerns.
Solicits employee feedback.
Helps ensure regulatory compliance to facility regulations and safety standards.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Ensures property policies are administered fairly and consistently.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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