[Chubb Life] Senior Manager, Digital Projects Management

Project Delivery & Governance
Lead end-to-end project lifecycle (initiation → delivery → post-launch optimization)
Establish clear scope, timelines, milestones, and KPIs
Drive SteerCo reporting, risk management, and issue resolution
Ensure alignment with PMO governance and transformation roadmap
Digital channel development: manage the development of
Customer-facing platforms (web/app/self-service portals)
Partner platforms (API integrations, embedded insurance)
Ensure seamless omnichannel experience across Agency, Banca, and Partnerships
Data-Driven Performance Management: Define and track KPIs:
Digital sales tracking
Conversion rates
Customer engagement & retention
Use analytics to optimize funnel performance and user journeys
Realized benefit reporting post launch
Transformation & Other business supports
Drive initiatives such as: Digital onboarding (eKYC, straight-through processing), AI-enabled tools (fraud detection, personalization), Automation to reduce manual operations
Assistance with the digital partner onboarding process
Other ad-hoc request as assigned by Line Manager to support for business requirements
Qualifications
Qualification:
University degree in Business, IT, Engineering
PMP / Agile certification is a plus
Experience
5 years in project management / digital / transformation
Experience in insurance, banking, fintech, or e-commerce
Proven track record delivering digital platforms or channel transformation
Knowledge
Strong project management (Agile/Waterfall)
Understanding of APIs & system integration, Customer journey design, Digital sales funnels
Excellent stakeholder management & communication
Data-driven and growth mindset
Skills
Good interpersonal skills
Good communication in English
Job's attributes: Details oriented, ethics, and technology.