Job ObjectiveManage all Cigar Lounge operations to ensure premium service standards, an elegant and private environment, and exceptional, personalized experiences for VIP guests and business partners.
Key Responsibilities
Lounge Operations
Oversee daily operations to ensure efficient service and consistent quality standards.
Implement operating procedures and maintain facilities, equipment, cleanliness, safety, and security.
Ensure compliance with regulations on smoking areas, alcohol service, and fire safety.
VIP Guest Services and Relations
Deliver personalized, high-end service to VIP guests and business partners.
Anticipate guest needs, handle special requests and feedback, and protect guest privacy and confidentiality.
Cigar and Beverage Management
Manage the quality, storage, presentation, and inventory of cigars and beverages.
Monitor storage conditions, including temperature and humidity, and ensure staff have strong product knowledge and service etiquette.
Minimize waste, losses, and inventory discrepancies.
Team Management and Development
Manage staffing, duty rosters, performance evaluations, and daily supervision.
Lead recruitment and training to build a professional, service-oriented team.
Budget, Cost, and Asset Management
Prepare operating budgets,
purchasing plans, and inventory forecasts.
Control costs, assets, and stock levels, and coordinate procurement and supplier management.
Reporting and Service Improvement
Report on operations, service quality, costs, and incidents.
Monitor guest satisfaction and recommend service and operational improvements.
Education: College diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
Experience: 3-5 years in luxury hospitality, including at least 2 years in a supervisory or management role. Experience in a five-star hotel, premium F&B, or private club is preferred.
Professional knowledge: Strong understanding of five-star service standards, VIP guest relations, lounge operations, inventory control, and beverage management.
Cigar expertise: Required: knowledge of storage conditions (humidity and temperature) and service etiquette. Preferred: cigar sommelier certification or experience with cigar sourcing and importing.
Language: Good spoken English. Experience serving international guests is preferred.
Skills: Team leadership, communication, problem-solving, cost control, and organizational skills.
Personal attributes: Integrity, discretion, attention to detail, accountability, and a professional demeanor.
Competitive salary and allowances in accordance with company policy.
Opportunities for professional training and development.
Full social insurance and benefits in accordance with Vietnamese labor law.
A professional working environment.