Responsibilities
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.
Responsibilities
Being a Consultant to clients and internal stakeholders
We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help global brand clients link their marketing objectives to their business goals
Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take
Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions
Driving and facilitating the advertisement adoption of Pixels, MMPs, TikTok Shop where applicable
Putting together narratives, workshops and regular business reviews etc. to educate and upskill clients in charting the way forward
Establish the value of TikTok as a part of a brand's media mix and communication strategy for long-term plans.
Account Management, Campaign Management & Reporting
Manage and grow post-sale relationships with F&B brands and their corresponding agency teams, taking a role in steering account growth and success to unlock brand awareness, consideration, and conversion
Sense check/challenge media plans and provide suggestions to set clients up for success
Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business
Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment
Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers
Stakeholder Management & Revenue Impact
Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts
Pushing through product adoption, programs and packages built around specific company or market level priorities
Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies
Tracking revenue attainment and impact of client activities on Book of Business
Qualifications
Minimum Qualification(s)
Bachelor's degree or above in Marketing, Business, Advertising, Media, Communications, or related fields
3+ years of experience in digital advertising, media planning, sales, marketing,
business development, or related commercial functions
Proven track record of consistently delivering revenue growth and exceeding business targets
Strong understanding of digital advertising, media planning, branding, performance marketing, and marketing measurement
Experience managing senior stakeholders, including C-level executives and agency leadership teams. Strong analytical, strategic thinking, and business planning capabilities
Preferred Qualification(s)
Strong media and advertising background with experience across branding & performance ads. Having E-Commerce experience is a plus
Experience working in leading digital platforms, media agencies, publishers, consulting firms, or technology companies
Familiarity with TikTok's advertising ecosystem and broader digital media landscape.
Entrepreneurial mindset with strong ownership and execution capabilities.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.