The Cluster AR & IA is responsible for managing Accounts Receivable (AR) and performing Income Audit (IA) functions for multiple hotels within the cluster. This role ensures accuracy in revenue reporting, timely invoicing and collections, and compliance with internal controls, policies, and financial regulations.
Duties & Key Responsibilities
Daily Revenue Audit- Audit daily revenue figures, supporting reports, and vouchers from all hotel outlets.
- Review and verify the daily General Cashier's Report for accuracy and completeness.
- Ensure all revenue transactions are captured and reported accurately and in a timely manner.
- Audit daily food and beverage reports, ensuring all restaurant and bar checks are accounted for.
- Verify that complimentary rooms and all related revenue (e.g., telephone, internet) are properly authorized and posted.
Reconciliation and Reporting- Reconcile credit card charges between terminals and point-of-sale (POS) systems daily.
- Prepare and distribute daily and monthly revenue and settlement reconciliation reports.
- Balance subsidiary accounts receivable ledgers with appropriate control accounts monthly.
- Prepare aged trial balances of all accounts receivable, including team member accounts.
- Generate required AR and IA reports and assist in month-end closing activities.
Invoicing and Documentation- Prepare and send invoices to clients, ensuring all necessary documentation is attached.
- Verify the accuracy of all charges made to guest, corporate, and internal accounts.
- Adjust daily credit card payments in PMS and POS systems to ensure correct recording.
- Ensure all invoices are reviewed and approved by relevant department heads before processing.
Compliance and Verification- Ensure all gifts, complimentary items, and entertainment vouchers are properly authorized and controlled per policy.
- Review entertainment dockets and officers' checks for required details and signatures.
- Maintain internal controls to safeguard the integrity of financial records.
- Ensure compliance with all financial policies, procedures, and statutory requirements.
- Assist with internal and external audits by providing necessary documentation and clarifications.
Discrepancy Management- Review Room Rate and Room Status Discrepancy Reports and report any exceptions.
- Record cashier overages/shortages and follow up with relevant departments.
- Investigate and follow up on discrepancies, incomplete transactions, or missing documentation.
Customer and Employee Support- Respond to inquiries from guests, travel agents, creditors, and team members regarding AR matters.
- Follow up on outstanding commission inquiries and ensure accurate tracking.
- Handle employee ledger transactions, including steward sales and payroll deductions.
Documentation and Filing- Print, audit, and file relevant Front Office and Outlet reports in proper chronological order.
- Maintain up-to-date, organized filing systems for both income audit and accounts receivable records.
- Ensure timely and accurate data entry into general ledger and related systems.
- Experience in accounts receivable management, preferably within the hospitality industry.
- Knowledge of accounting principles, standards, and regulations.
- Excellent communication and interpersonal skills, with the ability to manage relationships with owners, stakeholders, and team members.
- Proficiency in English and Vietnamese; additional languages are a plus.
Qualifications
A bachelor's degree in accounting, Finance, or a related field.