Cluster Credit Manager

• Oversee credit control and accounts receivable operations across the hotel cluster in accordance with company policies and procedures.
• Review and approve credit applications, credit limits, and payment terms in line with established approval authority.
• Monitor outstanding balances, overdue accounts, and collection performance to ensure timely payments and minimize bad debts.
• Coordinate with Sales, Reservations, and Front Office teams to resolve billing discrepancies and follow up on outstanding payments.
• Review and reconcile city ledger accounts, guest accounts, travel agent accounts, and corporate accounts to ensure accuracy.
• Prepare regular accounts receivable aging reports, collection forecasts, and credit risk reports for management review.
• Conduct credit assessments of corporate clients, travel agents, and business partners and recommend appropriate credit limits.
• Ensure proper documentation and compliance with credit policies, financial controls, and audit requirements.
• Follow up on disputed invoices and overdue accounts, escalating significant collection issues to management when necessary.
• Supervise, coach, and support credit team members to ensure operational efficiency and consistent performance across the cluster.