Cluster Heartist Experience Supervisor

​1. Heartist House (Dormitory) & Welfare Management
​Supervise the daily operations of the Heartist House (Staff Dormitory), ensuring high standards of cleanliness, safety, hygiene, and maintenance.
​Manage room allocations, check-in, and check-out procedures for new joiners, interns, and departing staff.
​Conduct regular inspections of dormitory rooms, communal areas, Heartist Canteen, and recreational facilities; coordinate with Engineering and Housekeeping for prompt repairs and maintenance.
​Oversee dormitory rules and regulations enforcement, maintaining a harmonious, respectful, and safe living environment for all residents.
​Manage welfare facilities and services, including staff transportation/shuttle bus, locker rooms, and Heartist Canteen standards.
​2. Heartist Engagement & Culture
​Assist in organizing and executing staff activities, monthly Heartist celebrations, sports events, team-building activities, and CSR programs.
​Act as the key contact point for employee feedback regarding living conditions, canteen meals, and staff facilities, proactively resolving issues or escalating to T&C Management.
​Drive Heartist recognition programs (e.g., Heartist of the Month, service anniversary celebrations).
​Coordinate the onboarding integration for new joiners regarding housing, transportation, and resort facilities orientation.
​3. Administration & Compliance
​Maintain accurate inventory records of dormitory assets, linen, appliances, and room keys.
​Manage staff housing budget and operational supplies efficiently.
​Prepare monthly reports on Heartist House occupancy, maintenance requests, and welfare activity feedback.
​Ensure compliance with local housing regulations, fire safety, and emergency protocols at the Heartist House.