Collection Support OfficerCông Ty Tài Chính TNHH MTV Shinhan Việt Nam

Job Summary

Collection Support Officer is an integral part of the Collection Support Department - Monitor & Development Team. In this role, he/she will perform activities of monitor and development collections system, Portal and satellite applications for debt Collection activities. In addition, he/she will coordinate with related departments to solve issue of system and provide temporary and long-term solutions.

Key Roles & Responsibilities

Project (50%)

- Working with related Unit/Departments for catching up request and then create service request or write requirement document

- Request upgrade of system, Portal and satellite applications to meet business activity

- Create test cases and perform UAT testing for new system, Portal and satellite application based on BRD (Business requirement Document)

System management (30%)

- Update issue of collections system, Portal and satellite application from Operation and then work with ICT to handle and then monitor and update until the issue is fixed

- Daily monitoring of system, Portal and satellite applications to control activities

Training & prepare materials (15%)

- Update guidelines for new system and satellite application

- Support sharing other system for new member.

Other Tasks (5%)

- Support related reports and other tasks, projects when requested from Head of Collection Support Dept

Job Requirements

- University Graduated, major: Finance, Banking

- At least 01 - 02 year of Collection experience preferred, or related perspective

- Experience and knowledge of Collection business, Collection system

- Proficient use (Work, excel, PowerPoint)

- Good at English is a plus

- Logical thinking and quick adapting with new ideas

- Excellent influencing and negotiation skills

- Excellent interpersonal, communication and presentation skills

- Experience of working in a high-pressure environment and working to tight deadlines.

- Excellent project management and organizational skills.