3+ years of experience in Customer Service, Contact Center, Call Center, Hospitality, Airline, Travel,
Telesales or other customer-facing service roles.
Good English communication skills, with the ability to communicate effectively with international customers via Voice, Email and Chat.
Strong communication and interpersonal skills, with the ability to listen, understand customer needs and handle different situations professionally.
Strong customer service mindset, patience, ownership and problem-solving skills.
Good computer skills and familiarity with Email, Chat/Social platforms and CRM/Contact Center systems.
Willingness to work shifts, weekends and peak periods based on operational requirements.
"An cư lạc nghiệp" policy: Apartment ownership for employees with 10 years of service.
Premium Suncare Insurance for you and your loved ones (free for employees).
Annual health check at Sun Group International Hospital.
Free access to Sun Group theme parks, cable cars, plus exclusive hotel, resort & entertainment discounts.
Special perks across aviation, banking, symphonic events, and real estate.