- Provide customer care to deliver the best possible sales service experience.
- Maintain and strengthen relationships with all clients in the assigned portfolio at the management/operational level.
- Contribute ideas for product development, process improvement, and enhancing service quality for clients.
- Act as the primary point of contact for information and coordinate with cross-functional Product and Solution teams to increase transaction volume across the entire value chain and related client groups within Techcombank.
- Manage, develop, and grow relationships with clients in the assigned portfolio to ensure achievement of business targets.
- Engage regularly to strengthen connections and maintain long-term relationships with clients.
- Ensure strong control over the debt quality across the entire managed client portfolio.
- Update the Account Coverage Plan (ACP) in case of changes in the client's business plan that impact the annual exploitation strategy.