Accountabilities: The Customer Data Analyst, Associate (CDA) assists in collecting, managing, and analyzing customer data, creating a unified view. The CDA supports the core principles of the Data Management Office, contributing to making data a strategic asset for the company.
Duties and Responsibilities:
Data Collection: Support customer data collection, ensure quality and integrity, assist with Salesforce requests.
Data Management: Maintain accurate and up-to-date customer databases.
Data Analysis: Identify trends and insights, assist with management reports.
Collaboration: Work with other departments to enhance customer experiences.
Compliance: Ensure data practices comply with regulations.
Data Quality: Follow standards, resolve issues, perform audits, cleanse and enrich data.
Innovation: Adopt AI technologies for data integrity and usability.
Cross-functional Support: Establish relationships, share insights, assist with special projects.
Qualifications:
Education: Bachelor's degree in data science, Business Analytics, IT, or related field.
Experience: 0-2 years in data management/analytics.
Skills and Experience:
Analytical: Ability to derive actionable insights from complex data.
Communication: Good verbal and written skills for presenting data findings.
Problem-Solving: Strategic thinking and problem-solving abilities.
Attention to Detail: High accuracy in data analysis and reporting.
Technical: Proficiency in Microsoft, Salesforce, CRM systems, data analysis tools, and understanding of corporate hierarchies.
Additional Information: Full-time hybrid role in Ho Chi Minh City, Vietnam.
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