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• Conduct customer surveys based on project requirements.
• Compile and submit accurate reports within the required timelines.
• Receive and respond to customer inquiries via hotline, email, Zalo, and other communication channels.
• Investigate and resolve customer complaints by identifying root causes, coordinating appropriate solutions, and following up until the case is fully resolved.
• Carry out other responsibilities as assigned by the team leader.
Quyền lợi
Thưởng
Bonuses: 13th-month salary bonus, business performance bonus.
Chăm sóc sức khoẻ
Social insurance in accordance with the Labor Law.
Health Insurance: 24/7 coverage.
Annual health check-ups.
Nghỉ phép có lương
Leave Policy: 14 days of annual leave, plus 2 summer vacation days.
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