Description
We have an exciting opportunity for you to join our team as Customer Financial Services Specialist.
We have an exciting opportunity for you to join our team as Customer Financial Services Specialist.
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
The Role:
As a Customer Financial Services Specialist, you will be responsible for leading end-to-end process improvements, ensuring quality in operational workflows, and driving system innovation to optimize internal stakeholders and vendor performance. You will act as a key enabler for our Revenue Operations team, ensuring efficient setups and fostering a culture of constant innovation.
What you will be doing:
Key Responsibilities
- Process Leadership:
- Analyze and refine financial processes to enhance efficiency and reduce operational bottlenecks.
- Develop and document standard operating procedures (SOPs) for vendor teams to ensure consistency and quality.
- Vendor Oversight:
- Collaborate with BPO vendors to ensure compliance with performance standards and company policies.
- Lead quality checks and audits on vendor processes to maintain high operational standards.
- System Optimization:
- Identify opportunities for system improvements and automation to streamline invoicing and financial services operations.
- Collaborate with IT teams to implement system upgrades or new tools that align with business objectives.
- Implementation Improvements:
- Oversee the implementation of new processes, systems, and tools with BPO vendors, ensuring seamless adoption.
- Drive cross-functional collaboration to resolve implementation challenges and optimize rollouts.
- Revenue Services Support:
- Ensure the Revenue Services is efficiently set up and operating smoothly, minimizing errors and delays.
- Monitor invoicing workflows, identifying areas for improvement and proposing innovative solutions.
- Continuous Innovation:
- Foster a culture of innovation by introducing new ideas, tools, or methodologies that improve overall financial services efficiency.
- Track industry trends and best practices to keep FedEx at the forefront of operational excellence.
What do you bring with you:
Qualifications
- 3+ years of experience in financial services operations and/or process improvement, or related roles.
- Strong analytical skills with experience in process mapping and workflow optimization.
- Proficiency in financial systems and tools, with experience in ERP software (e.g., SAP, Oracle, or similar).
- Excellent attention to detail and quality assurance expertise.
- Strong communication skills to manage vendor relationships and drive cross-functional collaboration.
Preferred:
- Experience working with BPO vendors or in a shared services environment.
- Familiarity with automation tools or scripting for process improvements.
- Knowledge of invoicing processes and related compliance requirements.
What do we offer:
• Attractive compensation package
• Learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
The Role:
As a Customer Financial Services Specialist, you will be responsible for leading end-to-end process improvements, ensuring quality in operational workflows, and driving system innovation to optimize internal stakeholders and vendor performance. You will act as a key enabler for our Revenue Operations team, ensuring efficient setups and fostering a culture of constant innovation.
What you will be doing:
Key Responsibilities
- Process Leadership:
- Analyze and refine financial processes to enhance efficiency and reduce operational bottlenecks.
- Develop and document standard operating procedures (SOPs) for vendor teams to ensure consistency and quality.
- Vendor Oversight:
- Collaborate with BPO vendors to ensure compliance with performance standards and company policies.
- Lead quality checks and audits on vendor processes to maintain high operational standards.
- System Optimization:
- Identify opportunities for system improvements and automation to streamline invoicing and financial services operations.
- Collaborate with IT teams to implement system upgrades or new tools that align with business objectives.
- Implementation Improvements:
- Oversee the implementation of new processes, systems, and tools with BPO vendors, ensuring seamless adoption.
- Drive cross-functional collaboration to resolve implementation challenges and optimize rollouts.
- Revenue Services Support:
- Ensure the Revenue Services is efficiently set up and operating smoothly, minimizing errors and delays.
- Monitor invoicing workflows, identifying areas for improvement and proposing innovative solutions.
- Continuous Innovation:
- Foster a culture of innovation by introducing new ideas, tools, or methodologies that improve overall financial services efficiency.
- Track industry trends and best practices to keep FedEx at the forefront of operational excellence.
What do you bring with you:
Qualifications
- 3+ years of experience in financial services operations and/or process improvement, or related roles.
- Strong analytical skills with experience in process mapping and workflow optimization.
- Proficiency in financial systems and tools, with experience in ERP software (e.g., SAP, Oracle, or similar).
- Excellent attention to detail and quality assurance expertise.
- Strong communication skills to manage vendor relationships and drive cross-functional collaboration.
Preferred:
- Experience working with BPO vendors or in a shared services environment.
- Familiarity with automation tools or scripting for process improvements.
- Knowledge of invoicing processes and related compliance requirements.
What do we offer:
• Attractive compensation package
• Learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.
Equity, Opportunity & Diversity (EO&D)
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.