Mô tả công việc
The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross-functional teams to drive for customer satisfaction and continuous improvement
RESPONSIBILITIES
Handle customer complaint, customer return and other customer quality requirements
Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means with cross-function team
Follow up status to ensure verification of corrective & preventive actions implemented on schedule. In addition, communicate with customers regularly to report status until case closed
Maintain and continuously improve TTI quality management systems
Yêu cầu
College or above degree in Electronic, Electrical, Mechanical Engineering or related Engineering field.
Minimum 2 years of working experience in Quality field and related to customer complaint handling. Familiarity with metal, plastic, electrical or electronic products is an advantage
Familiar with Six Sigma, ISO 9001, Quality methods and tools such as FMEA, Control Plan, 8D etc. Six Sigma Green Belt certification will be an advantage
Able to work independently and pro-actively
Strong skills in problem analysis and solving. Good customer technical service preferred
Good communication and interpersonal skills
Team player with positive approach
Good English reading, writing and speaking skills
PC skills required (MS Office, Outlook etc.)
Quyền lợi
15 days of annual leave
Mobile phone allowance
13th-month salary
100% Social Insurance contribution based on basic salary
After 2-month probation, additional PVI Vietnam Insurance is provided
Lunch provided at the factor
Thông tin chung
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