Customer Service ExecutiveCÔNG TY TNHH EUROFINS SẮC KÝ HẢI ĐĂNG

Mô tả Công việc
Eurofins MTS will be the hub to provide service chemical IQ project globally. This person coordinators with global team and work with customers who are mostly international enterprises.
1. Handling and following global clients:
Sending to clients appropriate test request form and protocols
Following clients requirements basing on their program procedure as below:
Testing, billing issue, distribution test reports...
Log-in to client's IT system for updating information
Taking care of clients :
Addressing clients' inquiries
For the failures of test results, explain the test procedure...
2. Coordinate with other Eurofins companies, internal team with following tasks from the begining to issuing report:
Providing protocols, quotation, sample size, how to submit samples as per clients' enquiries
Explaining client program procedure
Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement
Placing on hold, off hold samples
Explain the test requirement, related label required...
Explain testing price if any
3. Other tasks assigned by direct manager.
Testing, billing issue, distribution test reports...
Log-in to client's IT system for updating information
Addressing clients' inquiries
For the failures of test results, explain the test procedure...
Providing protocols, quotation, sample size, how to submit samples as per clients' enquiries
Explaining client program procedure
Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement
Placing on hold, off hold samples
Explain the test requirement, related label required...
Explain testing price if any