Mô tả công việc
Job Responsibilities:
Be responsible for the daily management, work allocation and performance evaluation of the pre-sales support team to ensure its efficient operation.
Guide and supervise team members in performing pre-sales support tasks, including customer consultation, sales opportunity discovery, product recommendation and assistance with online purchase.
Assist in formulating and optimizing pre-sales support processes and service standards to enhance customer satisfaction and sales conversion rates.
Regularly organize team training to improve members' capabilities in product knowledge, communication skills and service awareness.
Closely collaborate with sales, technical and other departments to facilitate the smooth conversion of customer sales inquiries and subsequent follow-ups.
Monitor teamwork data, conduct analysis and reporting, and propose improvement suggestions for implementation.
Maintain team morale in high-pressure environments and motivate members to achieve both individual and team performance goals.
Yêu cầu
Fluent in English, with excellent written and oral communication skills.
Good Chinese is a big plus.
Have management experience in customer service or sales support teams.
Be highly sensitive to data, capable of identifying problems through data analysis and proposing effective improvement measures.
Possess outstanding communication and coordination skills, team leadership abilities, and cross-departmental collaboration capabilities.
Be able to handle pressure well, remain calm in a fast-paced environment, and drive the team to operate efficiently.
Have a good understanding of the Chinese market and culture; those with working experience in multinational technology companies are preferred.
Quyền lợi
90% contribution of the gross salary to social insurance.
20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities.
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
Thông tin chung
Nơi làm việc
- - Hà Nội: 8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Ward, Hanoi City, Phường Láng