Customer Services (Rent - A Car)Minh Phương

BIDDING
- Collects necessary market information and collaborate with Finance for competitive quotations
- Support Business Development and Sales during negotiation
- Visit prospective clients with Business Development to present the company's service
AFTER-SALES
- Periodical customer follow-up to maintain good relationship and gather feedback
- Build trust and transparency with customers
- Onboard new corporate accounts
- Develop new business with existing customers through upselling and cross-selling
- Be the customers' advocate
- Promote customer loyalty
- Report statuses of customers
CUSTOMER SERVICE
- Investigate, review, and resolve complaint in the fastest manner
- Oversee consumer sales process
- Record issues in CRM system