Customer Success Intern (Ecommerce, Full-Time)Hamsa Technologies - Công ty TNHH Công nghệ Hamsa
Nơi làm việc: Hà Nội
Ngành nghề: Xuất - Nhập khẩu, IT phần mềm, Giao thông/Vận tải/Thủy lợi/Cầu đường, Giao Dịch Khách Hàng, Dịch vụ
Lương: 1 - 4 triệu
Hình thức: Toàn thời gian; Thực tập
Ngày đăng: 17/06/2024
Hạn nộp: 17/07/2024
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Mô tả công việc
• Handle tickets to support customers via live chat and calls.
• Clarify customer complaints and provide the best solutions to resolve their issues.
• Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate.
• Optimize current posts and create new help desk articles to help customers easily find guidelines for using the app.
• Collect and report the problems that customers often encounter to give suggestions to improve the product.
• Consult customers and help them grow their business with our products.
• Execute other tasks and projects assigned by the Management Team.
• Clarify customer complaints and provide the best solutions to resolve their issues.
• Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate.
• Optimize current posts and create new help desk articles to help customers easily find guidelines for using the app.
• Collect and report the problems that customers often encounter to give suggestions to improve the product.
• Consult customers and help them grow their business with our products.
• Execute other tasks and projects assigned by the Management Team.
Yêu cầu
• Interested in solving problems with digital/SaaS products
• Proficient English skills (IELTS > 6.0)
• Effective and positive communication with customers, team members, and managers
• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
• Good problem-solving, logical thinking, and decision-making skills
• Basic knowledge of HTML, CSS, and JS is a plus
• Proficient English skills (IELTS > 6.0)
• Effective and positive communication with customers, team members, and managers
• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
• Good problem-solving, logical thinking, and decision-making skills
• Basic knowledge of HTML, CSS, and JS is a plus
Quyền lợi
• Participate in a 4-month apprenticeship program that focuses on practice.
• Gain valuable hands-on experience in product development, Agile/Scrum.
• Work alongside experienced professionals and gain mentorship opportunities.
• Develop your skills and knowledge relevant to the IT software industry.
• Experience a collaborative and supportive work environment.
• Become a member of an enthusiastic and passionate team.
• Participate in on-job training, ensuring you clearly understand and can perform the job.
• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing.
• Special attention and direction for each member's development.
• Receive benefits during the internship period.
• Enjoy free lunches at the company with a full nutritional menu.
• Commit to this being a meaningful and useful working period in the beginning of your career.
• Gain valuable hands-on experience in product development, Agile/Scrum.
• Work alongside experienced professionals and gain mentorship opportunities.
• Develop your skills and knowledge relevant to the IT software industry.
• Experience a collaborative and supportive work environment.
• Become a member of an enthusiastic and passionate team.
• Participate in on-job training, ensuring you clearly understand and can perform the job.
• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing.
• Special attention and direction for each member's development.
• Receive benefits during the internship period.
• Enjoy free lunches at the company with a full nutritional menu.
• Commit to this being a meaningful and useful working period in the beginning of your career.
Thông tin khác
Cấp bậc
Thực tập sinh
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Thực tập sinh
Kinh nghiệm
Không yêu cầu kinh nghiệm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Giới thiệu công ty
Hamsa Technologies - Công ty TNHH Công nghệ Hamsa việc làm
Tầng 9, CIC Tower, ngõ 219 Trung Kính, phường Yên Hòa, quận Cầu Giấy, Hanoi, Vietnam
Quy mô: Từ 26 - 100 nhân viên
Việc làm tương tự
Lập Trình Viên Frontend (Angular)
Công ty Cổ phần Giải pháp Dịch vụ Số
15 - 25 triệu
Hà Nội
28/10/2024
Vị trí Customer Success Intern (Ecommerce, Full-Time) do công ty Hamsa Technologies - Công ty TNHH Công nghệ Hamsa tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương 1 - 4 triệu, tìm thêm việc làm về Customer Success Intern (Ecommerce, Full-Time) hoặc công ty Hamsa Technologies - Công ty TNHH Công nghệ Hamsa ở các link phía trên
Giới thiệu công ty
Hamsa Technologies - Công ty TNHH Công nghệ Hamsa việc làm
Tầng 9, CIC Tower, ngõ 219 Trung Kính, phường Yên Hòa, quận Cầu Giấy, Hanoi, Vietnam
Quy mô: Từ 26 - 100 nhân viên