Customer Success Intern - Thực tập có lương RemoteHEYHI PTE LTD.,

About HeyHi

HeyHi is a Edtech startup with HQ based in Singapore and team members working remotely across Southeast Asia.

To support the expansion in the Vietnam market, we are looking for talents to join our team!

Job Description:

As a Customer Success intern, you will be working with customers in different countries we operate in, with more focus on the Vietnam market.

• Assist with acknowledging customers' feedback and report with prompt and meticulous responses
• Work with product team to ensure that bugs get fixed early, and customers are well informed when their issue is fixed
• Assist with creating demo, documentation, and handbooks
• Assist with setting up system, training, reporting and supporting customers during pilot and onboarding
• Other miscellaneous tasks

Requirement:

• Prefer students in 3rd and 4th years who can be a long-time intern with us (at least 6 months) and be developed to becoming a full-time employee when you're ready.
• Location & Schedule: remote, full-time (negotiable work schedule), may require support during the weekend if the customers report issues during the weekend

Remuneration: SGD 250 / month