Primary point of contact
Execute, manage and monitor the end-to-end shipment process on behalf of
customer supply chain operation department.
Maintain effective communication with clients, carriers, suppliers, and internal
stakeholders to ensure smooth logistics operations and timely resolution of issues.
Role scope: Customs declaration & clearance. Customs declaration and tax procedures for imported sportwear.
Handling daily operations for account
Proactively attend all the inquiries from Customers, CS teams and Subcontractors, well communication with related parties in case of exceptions.
Preparing SOPs & IOPs in collaboration with Customer, Sale, Procurement, and Products.
Able to take ownership of the issues and perform problem resolution to the customer's satisfaction.
Ensuring compliance to internal & external audit controls; process efficiency and delivering operational KPIs.
Drive operational excellence through KPI measurement and analysis.
Able to work independently with the limit supervision from higher level.
Enhance productivity & performance with initiatives in operation.
Actively contribute initiatives to support process improvements.
Take every opportunity to expand on services in scope of solution design and new
business development.
Carry out ad-hoc tasks assigned by Team Leader/ Manager.
Working at on-site (required by each project - if any)
Carry out ad-hoc tasks assigned by Team Leader/ Manager.