REAL TIME ANALYST - WORKFORCE MANAGEMENT
Proficiency in Advanced Excel (Power Query, Power Pivot, DAX, Data Modeling, Analysis & Optimization)
Location: Flemington Tower, 182 Le Dai Hanh Street, Phu Tho Ward,Ho Chi Minh City
Working Time: 5 days/week.
Working shift: Rotating 9-hour shifts between 7AM and 7PM
Language Proficiency: English (level B2)
About the job
Duties and Responsibilities
RTA will act as a liaison between the Centralized and Site WFM teams.
Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
Resolve escalated issues and requests from site management
Root cause analysis of SLA deviations, action plan development and resolution
Monitor real-time queue, schedule adherence & attendance.
Key daily exception requests and update schedules
Optimize breaks the day of or day before the actual schedule
Schedule ADHOC intra-day training requests and update schedules
Produce and analyze daily efficiency reports (representative availability, access level etc.)
Attend centralized and/or site management meeting, as required
Cater to real time ad-hoc requests as and when required
Desired Skills:
At least 1 years' experience in Data Analyst.
Core Competencies: The candidate must possess foundational knowledge of data, reporting, insights, and input/output processes.
Technical Skills: Proficiency in Advanced Excel (Power Query, Power Pivot, DAX, Data modeling, Analysis & Optimization) are required. Knowledge of Python and Power BI is a strong plus.
Language Skills: Ability to effectively communicate, listen and understand English.
Have sense to detect and recognize non-compliance behavior.
Ability to communicate and inspire employees.
Candidate with Scheduling skill will be preferred.
Have logic-mind.
Benefits
Attractive fixed salary + monthly performance bonuses
13th-month salary + 100% salary during probation.
14 days of annual leave.
Health Insurance, Social Insurance + Aon Health Care.
Career development opportunities in a professional and dynamic environment.
Opportunity to work with top industry experts and talented colleagues.
Transparent, trustworthy, and inspiring workplace culture.
Participation in engagement and well-being activities: Company events, Happy Day,...
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