DATA ANALYST
Location: Quang Trung SoftwareCity, District 12, Ho Chi Minh City
Working Time: Monday - Saturday
Duties and Responsibilities
1 Dialer System Management
Set up, configure, and maintain dialer systems (Predictive/Preview/Progressive Dialer).
Manage customer data lists (import/export, allocate by campaigns).
Ensure contact rate, compliance with regulations and company policies (Do Not Call list, telecom/financial regulations if applicable).
2 Call Center Operations Support
Coordinate with Team Leaders to allocate data and adjust campaigns.
Develop daily campaign schedules for
telesales teams - from strategic planning to execution.
Monitor real-time performance (SL, AHT, Occupancy, Abandon rate, etc.).
Troubleshoot system issues and coordinate with IT when necessary.
3 Data Allocation Strategy & Execution
Design and implement data allocation strategies to optimize agent performance and campaign efficiency.
Segment, prioritize, and distribute data lists based on historical results and conversion potential.
Track and evaluate outcomes of allocation strategies, recommending improvements where necessary.
4 Reporting & Analysis
Prepare daily/weekly/monthly dialer performance reports.
Analyze contact trends and propose initiatives to improve contact rate and agent productivity.
5 Compliance & Quality
Ensure dialer operations follow processes and legal compliance.
Conduct regular checks to avoid data duplication or discrepancies.
Desired Skills:
At least 1 years' experience in Data Analyst
Technical Skills:
✓ SQL: SELECT, INSERT, UPDATE, DELETE, JOIN, GROUP BY, ORDER BY
✓ Excel: Pivot Tables, formulas, Power Query
✓ Power BI for dashboards and reporting• Have sense to detect, regcognize non-compiance behavior and logic-mind.
Ability to communicate and inspire employees.
Candidate with Scheduling skill will be preferred.
Benefits
Competitive salary and performance-based bon
13th-month salary + 100% salary during probation.
14 days of annual leave.
Health Insurance, Social Insurance + Aon Health Care.
Career development opportunities in a professional and dynamic environment.
Opportunity to work with top industry experts and talented colleagues.
Transparent, trustworthy, and inspiring workplace culture.
Participation in engagement and well-being activities: Company events, Happy Day,...