Delivery Manager, VNG Solutions

To ensure compliance with Vietnam's Personal Data Privacy Policy, candidates should submit their applications through VNG's official career site: VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital future. VNG Solutions provides top-notch services while strictly adhering to international standards. We remain in the public eye as experts in "the next big technologies". VNG Solutions will provide you with a creative environment with an emphasis on B2B services, where you will have the opportunity to foster your abilities and learn about various technologies to advance your career. Job description:
Working with the Customer, responsible for the overall health of the relationship with the customer.
First point of contact in case of any dispute with the customer.
Responsible for raising any escalation to management in either organization.
Oversight of all staff assigned to the services engagement including sub-contractors and offshore divisions.
Responsible for clarity of communication of expectations, obligations, and requirements both across the team on-site and with the team offshore.
Responsibility for clarity of communications on expectations, obligations, and deliverables to the customer.
Responsible for planning and scheduling short and medium-term activities under the engagement including the use of standard project management tools and communication tools such as Word, Excel, Project, and Visio.
Responsible for maintaining a staffing plan for the engagement and engaging resource managers as necessary.
Responsible for P&L targets on engagements to targets established.
Responsible for maintaining and updating the Governance Plan.
Communicates the project status, requirements, and structure across the Project Management team and all necessary departments.
Manages day-to-day progress of projects including risk assessment and problem resolution.
Participate in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
Plan, direct, and coordinate activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.
Note: The position may require international travel for periods of 1 week to 3 months continuously, per year.