Điều Phối Viên Hóa Đơn Và Doanh Thu

About the LittleLives
We are a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Vietnam, and Malaysia, with almost 2000 schools as customers. Our mission is to revolutionize early childhood education through technology and provide innovative, scalable solutions to our customers. With a team of 60 talented individuals, we are committed to transforming the way education is delivered in the Southeast Asian region and beyond.
About the Position
Title: Billing & Revenue Operations Coordinator
Location: Hanoi or Ho Chi Minh City
Department: Finance
Reports to: Regional Finance Lead
We are seeking a detail-oriented and proactive Billing & Revenue Operations Coordinator to support customer invoicing, revenue recognition, and collections across our operating entities (Singapore, Vietnam, Malaysia and Indonesia).
This role manages day-to-day billing activities, supports our Sales and Customer Success teams, ensures compliance with local tax requirements, and plays a key role in maintaining accurate revenue reporting for the finance organization.
The ideal candidate is structured, reliable, confident with numbers, and excited to learn modern SaaS billing and revenue processes.
What You Will Be Doing
Billing & Invoicing
Generate and issue customer invoices based on subscription and contract terms
Set up and manage subscriptions, pricing, renewals and credits in Chargebee
Process cancellations, prorations and invoice changes
Ensure invoices meet formatting and legal requirements per country
Local Tax & Regulatory Compliance
Support execution of billing-related statutory requirements, including:
Vietnam VAT invoicing and reporting
Malaysia e-invoicing compliance as rolled out
Withholding tax tracking (VN/ID where applicable)
Coordinate with outsourced accountants to ensure all invoice-related data and documentation align with tax filings
Maintain audit-ready documentation for invoices, revenue schedules and customer billing history
Collections & Dunning
Monitor overdue invoices and coordinate follow-up workflows
Issue reminder notices and track customer responses
Partner with Sales/CS for customer escalations, payment commitments, and dispute resolution
Maintain clear AR status reporting by customer and ageing
Revenue Operations & Reporting
Maintain accurate customer master data across billing and finance systems
Assist with monthly revenue reporting and SaaS KPIs, including:
MRR/ARR tracking
Subscription upgrades/downgrades
Churn and renewal metrics
Support month-end revenue reconciliations against accounting systems
Prepare deferred and unearned revenue schedules
Sales Enablement & Cross-Functional Support
Responsible to validate commercial contract terms and onboarding data with Sales
Review the content and terms of contracts, particularly payment terms.
Add new client and supplier codes to Accounting/Billing softwares for new clients.
Edit the codes for clients and suppliers with transfers or changes.
Access contract codes in the Financial Accounting Management Software to track each contract for each client.
Collect, organize, digitize, and preserve original contracts and related documents, ensuring confidentiality, easy retrieval, and access.
Communicate pricing, billing edits and service adjustments clearly to Finance and Customer Success/Sales
Support customer onboarding handover to billing
Provide operational insight to Sales on billing status and customer risk
Process & System Improvements
Develop and refine SOPs for billing, collections and reporting
Help improve automation, reduce manual work and streamline workflows
Support rollout of new features in Chargebee and related systems
Hiring Process
HR Discussion
Role Challenge (Online Professional Assessment)
1st Round - Regional Finance Lead
2nd Round - CFO
Offering
Location:
Hanoi Office: 189 Nguyen Ngoc Nai, Phuong Liet, Ha Noi
HCM: 100% Work From Home
Get your CV updated and apply now!