Mô tả Công việc
A. Product Development & Web Operations
• Platform Maintenance & Troubleshooting: Act as the primary liaison between the business, internal
technical/IT teams, and external vendor partners to log, track, and resolve technical issues and operational
disruptions on all e-commerce websites.
• Requirement Translation: Support the
Product Owner in gathering business requirements, converting them
into actionable user stories/development plans, and managing backlogs.
• Launch & Project Delivery: Work closely with cross-functional stakeholders, IT teams, and external partners
to follow up on development sprints, conduct User Acceptance Testing (UAT), and ensure timely, high-quality
feature launches.
• Quality Assurance (QA): Maintain responsibility for overall website performance, functional correctness, site
stability, and page load speed.
• UX/UI Optimization: Analyze and continuously refine the e-commerce sales funnel to ensure a seamless,
fast, intuitive, and professional customer journey from landing to checkout.
B. E-commerce & Commercial Operations
• Data Analytics & Reporting: Monitor and analyze key e-commerce metrics (traffic, conversion rate, bounce
rate, sales performance, marketing channels, and user behavior) to deliver actionable insights and regular
performance reports to leadership.
• Commercial Campaign Support: Collaborate with the commercial and
digital marketing teams to plan,
configure, test, and execute e-commerce promotional campaigns and product updates on the web platform.
• Market & Competitor Benchmarking: Continuously track competitor websites and retail industry trends.
Proactively propose UI/UX upgrades, content enhancements, and merchandising strategies to improve
conversion rates.
• Partner & Operations Support: Assist the Product Owner/Manager in managing relationships with external
technology partners, agency teams, payment gateways, and third-party logistics integrations.
• Ad-Hoc Duties: Perform other operational tasks and support business initiatives as directed by
management.