Digital Project ExecutiveCông Ty Tài Chính Trách Nhiệm Hữu Hạn Một Thành Viên Shinhan Việt Nam (SHINHAN VIETNAM FINANCE CO., LTD)

1. Project management:
• Actively join digital projects and implement digitalization initiatives in all business aspects to support customer experience improvements delivered with proper technologies and processes, include but not limited to set-up project timeline, understand and analyze business requirement properly, follow-up tasks, do User-Acceptance-Test, etc. in respect of objectives well delivery on-time
• Be owner of digital assets including customer mobile application and website; onboarding / offboarding processes; and Customer Communications Dashboard
• Support Team Head to identify room for improvement, design online customers journeys including UI/UX, based on products & processes development, for digitalization projects implementation, in strict consideration of online nature matching and proper customer experience
2. Customer Experience:
• Continuously review customer journey and interactions across the company through the customer eyes and put in place several building blocks of a comprehensive improvement in customer experience
• Be owner of improvement journey and performance monitoring for all digital projects, online platforms, digital processes which have been developed and/or owned, in collaboration with stakeholders across the Company
• Support Team Head to review all correspondence and/or customer communications to ensure standard Customer Experience level in the total view
• Other assigned tasks by Department Head, Division Head
• Other assignment including administration tasks required by Division Head, Department Head