Digital Project ManagerCÔNG TY TÀI CHÍNH TRÁCH NHIỆM HỮU HẠN MỘT THÀNH VIÊN SHINHAN VIỆT NAM

Part II: Job Summary
The Head of Digital Project Department takes active leader role to initiate and execute digitalization projects for UNTACT business growth in consideration of strong customer experience with customer relationship innovation, operational cost saving, and modern technologies adoption.
Part II: Key Accountabilities
His/her key accountabilities include:
- Be on top of all digitalization projects for UNTACT objectives including customer services, customer communications, customer recruitment and all processing flows - with strong coordination from technical teams and business owners.
o Create functions development plan in aligning with resources availability and the Company digital strategy;
o Design online customers journeys and UI/UX in consideration of digital nature principles and customer experience;
o Generate digital initiatives, lead the business owners' requirement and be the key member in digital project implementation all stages including BRD development and UAT, in response to Company operational cost saving, process simplification and customer experience process simplification, with the modern technology adoption;
- Proactively identify room for improvement, plan and implement enhancement for digital projects after-production stage.
- Be responsible of monitoring the growth of online transactions value through the company applications' functions development, include MAU (Monthly Active User) and digital repayment value.
- Be owner of Customer Communications Dashboard and assigned digital platforms:
o Conduct Onboarding / Offboarding and Customer Satisfaction Surveys based on business time-to-time demands in coordination with relevant parties to identify service room for improvement of selective digital flatforms;
o Design and control all customers communication standards in coordination with Customer Service Center and Legal & Compliance to ensure consistent customer interactions and local regulations.
- Be an escalation point for issues within digitalization projects that require stakeholder communication.
- Be responsible of resources arrangement and allocation in projects and monitoring execution.
- People Management to ensure team-work, collaboration and performance in digital projects.
- Other tasks assigned by Division Head.