The job holder is responsible for collaborating with stakeholders in the South to build Overall Development Plan (ODP - including Capability construct và Learning roadmap); identify capability development needs; plan, manage budget và organize implementation of capability development solutions for Retail frontline in the South, in order to fulfil requirements of the Retail Banking Group and Techcombank's strategy.
1. Strategy và planning:
- Build capability development strategy to close the gap for frontline managers, sales force and support functions of Retail Banking Group (RBG) in the South
2. Business và operation management
2.1. Capability Development Management:
- Engage business stakeholders and partners to identify capability development needs, build and manage Overall Development Plan (incuding Capability Construct và Learning Roadmap) for Retail frontline positions as assigned by Senior Director, Capabililty Development
- Manages impact assessment và readiness for initiatives/ other strategy changes related to the Overall Development Plan.(e.g:new products, new service model, changes in policies/ legal regulations, etc.). Manage change implementation in the South
- Build và manage planning, budget và financial management in the South
2.3. Capability development solution Implementation và Evaluation:
- Manage implemetation of training/ facilitation/ coaching activities, as well as post-training evaluation model/ process/ tools/ system in the South
PEOPLE MANAGEMENT
- Oversee human resources planning and execution (headcount & costs) of their function/ sub- function
- Attract, onboard and retain the right talents for a high- performing team
- Establish and communicate sub- function/ function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line
- Manage sub- function/ function performance & provide feedback regularly (following the annual performance management cycle)
- Define team's capability requirements and enable team member's professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc.
- Motivate and recognize team members' contributions towards the team's shared goals
- Responsible for developing talents within the function/ sub- function
- Act as a role model and promote corporate culture at function/ sub- function level
- Understand & communicate relevant HR offerings to team members.
4. Corperate Culture:
- Ensuring the management at the unit in accordance with 3 principles: fairness, transparency and respect
- Make sure to be a role model in building corporate culture
- Ensure the correct and full implementation of organizational culture implementation plans, make sure staff understand and apply consistently organizational cultural values, behavioral standards.
5. Perform other related tasks as requested by Head of Customer Franchise Management
Key Relationships - Direct Manager
Head of Customer Franchise Management
Key Relationships - Direct Reports
Advisor, Capability Development
Senior Manager, Capability Development
Key Relationships - Internal Stakeholders
Stakeholders within and outside RBG
Key Relationships - External Stakeholders
Training vendors, state authorities (inspector, SBV, )
Success Profile - Qualification and Experiences
Qualifications
- University graduates or higher education, majoring in: Finance và Banking, Foreign Trade, Economics or related fields (Preferably those with suitable academin background and study abroad)
- English proficiency: Level 4 (TOEIC 700 or equivalent)
Domain Expertise
- At least 12 years of experience in banking at least 06 years in managerial roles
- Experience in using office, especially finance và banking softwares