Mô tả công việc
Your day to day
What is the job?
Lead the strategic direction and operational excellence of the spa, wellness, fitness, pool, beach,kids club and recreational facilities. Create a culture of wellness, innovation, and guest-centric service while delivering financial performance and brand-defining experiences.
Room to belong
•Drive revenue growth through treatment sales, retail performance, memberships, and wellness packages •Ensure the highest standards of service, cleanliness, safety, and hygiene across all facilities •Collaborate with marketing, F&B, and rooms teams to promote integrated wellness experiences and seasonal events
•Develop and implement the overall strategy for spa, wellness, fitness, and recreational services aligned with brand and property goals
•Lead a multidisciplinary team across spa, fitness, kids club, pool, and beach operations with a strong focus on training, engagement, and service culture •Oversee the creation and execution of spa menus, wellness programs, seasonal offerings, and guest
activities
Job Description
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Yêu cầu
• Class participation and guest satisfaction Feedback on yoga experience Contribution to wellness program visibility and guest engagement
• Tailoring classes based on participant needs and wellness goals Adapting to weather, space, or guest preferences for class delivery
• Additional certifications in spa, wellness, or fitness disciplines are highly desirable
• Strategic thinker with excellent leadership and communication skills In-depth knowledge of luxury spa & wellness operations, financial management, and team
leadership
Visionary with passion for wellness trends, innovation, and lifestyle hospitality
Fluent in English (written and spoken)
Strong computer literacy (MS Office, spa booking systems, financial tools)
• Minimum 5 years in luxury hospitality with at least 3 years in a senior spa/recreation leadership role
• Monitor guest feedback and respond with timely and thoughtful service recovery or enhancements Manage departmental budgets, forecasting, payroll control, and operational expenses Source and maintain strategic partnerships with high-end wellness brands, suppliers, and wellness experts Represent the spa & recreation department in executive meetings and contribute to overall resort strategy
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG® hotels
• We'll reward all your hard work with a great salary and
Quyền lợi
Monthly service charge
13th Salary
- including a uniform, great room discount and superb training. Join us and you'll become part of the family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit [protected info] to find out more about us. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a
timely and caring manner
• There's so much more to the job than we can capture here. It's simply about creating great
experiences, doing the right thing and understanding people.
• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thỏa thuận
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