District Manager
Direct Reporting Line:
Senior Manager, Retail Operations
Indirect/secondary reporting line:
-
Subsidiary/country:
Adidas/SEA
Number of Personnel Managed:
Cost Center/Budget and/or Revenue Responsibility:
Yes
Purpose & Overall Relevance for the Organization:
- Meeting or exceeding district sales and profit targets
- Coaching Store Managers to drive commercial success and excel in customer service
- Ensuring proper execution & compliance of established policies, procedures, initiatives and directives
Key Responsibilities:
Functional
- Take full ownership of the district and its commercial success
- Managing stores to deliver sales and profit targets and manage store cost base.
- Analyze relevant data to probe and challenge the status quo with both Partners' Retail Back Office and Store Managers
- Spend focused time on the sales floor during store visits to determine service improvement opportunities and to coach the Store Managers
- Plan and prioritize structured store visits to maximize the district's performance
- Dedicate a minimum of 4 days per week to completing store visits and ensure all stores in the district are visited at least once per month
- Manage and approve weekly and monthly schedule to maximise time spent on the shop floor especially during peak, including store managers to be working during peak weekends.
- Support stores in developing and implementing action plans to improve service standards as required to achieve minimum 80% score.
- Ensure compliance with established retail policies, operating procedures, initiatives and directives through store audits
- Ensure the legal and financial integrity of the district's store portfolio
- Manage loss prevention (stocktake, cycle count) as well as health and safety risks
- Share best practices to drive overall Market and Global retail performance
- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
- Ensure proper in-store Brand execution, according to established standards and directives, in all stores within the district
- Facilitate the effective and timely delivery and execution of Foundational and Seasonal Brand and product training materials in the stores
- Assess and make recommendations to improve the commercial viability and availability of products for the district's stores
- Contribute to all aspects of business development including new store openings and recommendations for closure.
- Support and organise temporary 'Pop up' store formats in District as necessary.
- Coach Store Managers to increase their store's sales, productivity and profitability
- Drive a service and selling culture in the district
- Review xNPS reports and support stores in developing and implementing action plans to improve service standards as required to achieve service score target
- Lead the recruitment, on-boarding, training and development efforts in the district
- Own succession planning for the district
- Ensure compliance to established HR policies and procedures
- Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback including actively managing poor performance
- Coach, motivate and inspire Store Managers to accomplish store goals and maximize their individual performance, both face-to-face and remotely
- Champion and lead training within district, identifying training opportunities and providing feedback on training opportunities to Retail Back Office.
- Seek coaching and learning opportunities to continually improve your performance
Pre-requisite Knowledge / Skills
Diploma/Degree in Sales / Marketing / Retail Management
Minimum 5 years of retail management experience with at least 4 years in operations, preferable experience in the sport or clothing industry
PC literature, excellent oral and written communication skills in English and local languages
Strong in organizational skills, meticulous and a team player with ability to work independently
Able to multi-task & manage projects
Good interpersonal and communication skills and self-confident in interacting with all levels within and outside the organization
Mature, dedicated, resourceful and committed towards works, employees and consumers